Privacy Policy
Your Privacy
This Privacy Statement applies to this website which is operated by Tele-Sense Advisory Pty Ltd (ABN 68 639 407 613) (“Tele-Sense”) under the domain name “www.tele-sense.com.au” (“Tele-Sense website”).
At Tele-sense, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. Tele-sense respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles and the European General Data Protection Regulations.
Any questions regarding this Policy and our privacy practices should be sent by email to michael.newman@Tele-Sense.com.au
Who are we?
Tele-sense is a communications and telephony technology provider to the Australian business market.
How do we collect information from you?
We obtain information about you when you use our website, for example when you register your contact details to for a bill review or regarding assistance with phone systems.
What type of information is collected from you?
The personal information we collect from you might include your name, email address, company name, phone number, IP address and information regarding what pages are accessed and when.
How is your information used?
We may use your information to send you communications which you have requested and may be of interest. These may include information about events, products and services.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Who has access to your information?
We will not sell or rent your information to third parties nor will we share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks (for example to send you the information you have requested). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a service agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Tele-sense will not release your information to third parties for them to use for their own direct marketing purposes unless you have requested to do so, or we are required to do so by law, for example by court order or for the purposed of prevention of fraud or other crime.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select unsubscribe from any communication we send you.
Storage and security of your information
We receive and store the information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information and we may also collect additional information at other times, including but not limited to, when you provide feedback or email preferences, respond to a survey, or communicate with Tele-sense customer support or queries.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribe at any time and your request will be actioned as soon as possible.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services, which you have purchased, or to protect Tele-Sense copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information, which you volunteer, to us to respond to visitor questions and comments about us and our services, and to mail e-newsletters (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Use of Cookies
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Disclosure of your information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, Tele-sense may use your Personal Data to protect the rights, property or safety of Tele-sense, its customers or third parties.
Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally, we would only disclose your information in good faith and where required by any of the above circumstances.
Third parties
Tele-sense does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Tele-sense, its customers or third parties or if required by law.
We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Security
Tele-sense strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.
Links
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Tele-sense is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Change in the privacy policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. This policy was last updated in September 2021.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at Michael.newman@Tele-Sense.com.au or 02 9055 8260 and we will respond within 48 hours..
